FAQ
Do you ship to my country?
Yes. We proudly ship worldwide! 🌎 Better yet, our tracked shipping is always 100% free of charge, with no minimum purchase! ✅
 We’ve shipped to over 200+ countries and we love adding more to the list!
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How long does shipping take? When will I receive my order?
It all depends on your country! Find your region and estimated delivery time in the table below.
Delivery Estimate
United States
Canada
United Kingdom
Australia
New Zealand
7 - 10 Business Days
All other countries        10 - 21 Business Days
Tracking numbers are sent by email in 2-5 days after you place your order.
We strive to ship all items on-time, however, in rare cases, it can take longer. Any orders not received within 8 weeks automatically qualify for full-refund or reship. 🌟
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My order has been dispatched, can I track it?
Once your order has been shipped, you’ll receive a tracking number and tracking link via email. Note, it can take up to 7 days for shipping activity to update.
Have your tracking number on hand? You can track your shipping status in www.17track.netÂ
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Do you offer a guarantee? Can I return my items?
Of course. We offer an extended 60 days guarantee!Â
If you aren’t 100% satisfied with your items, or received faulty goods, simply email our customer support team at support@ngesuperstore.com. Please include the email address associated with the order and describe the issue, including photos if possible. We always aim to respond in 3 days or less!
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Can I change or cancel my order?
Sure! You can cancel, or change your order within 3 hours of confirmation. Please contact us with your name and order number at: support@ngesuperstore.com.
3 hours after you place your order, we won’t be able to make any changes or cancel it.
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What methods of payment do you accept?
We accept ALL major credit cards and PayPal.
All payments are securely processed with 128-bit encryption - nice! 💳
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Do I need to pay import duties?
No, you do not.
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Still have a question? No problem!Â
Email us: support@ngesuperstore.com
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